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Summary:
Rusty
Croom is a results focused six sigma and quality change leader with over twenty
years experience in all facets of corporate and plant quality programs.
Key player in helping the first Company outside of Japan win the Deming
Prize. Executive leader with
extensive hands on experience in six sigma, total quality, performance
excellence (Baldrige), supplier quality management, lean manufacturing, and ISO
9000 implementation. Fourteen years
of service industry quality experience. Eleven
years of regulatory quality experience.
Business
Experience:
Senior
Consultant/ PROMAX Consulting Services, Inc. 2003
- Present
Conduct
Six Sigma Executive, Champion, Master Black Belt, Black Belt, and Green Belt
training sessions. Facilitate and lead six sigma teams. Facilitate executive teams in linking improvement efforts to
strategy, project and personnel selection, and champion coaching.
American Commercial Lines, llc
1999-2003
As
Director of Quality and Master Black Belt, responsibility included initiating
and directing corporate Lean Six Sigma implementation, conducting Lean Six Sigma
Black Belt Training, coaching Black Belts, and leading high impact project
teams.
·
Integrated existing TQM process
with transactional Lean Six Sigma process using performance excellence
(Baldrige) framework. Resulting
customized Lean Six Sigma process implemented across global corporation in six
months
·
Lean Six Sigma process
improvement/problem solving methodology achieved greater than $1,000,000
verified hard savings per black belt each year
·
Facilitated strategic planning
process resulting in the organization’s first strategic plan linked to
employee’s goals and objectives
·
Aligned and cascaded corporate
strategy through the measurement system, executive review process, and associate
performance management processes
·
Led implementation of corporate
balanced scorecard and business intelligence system (hierarchical drilldown
system of measures) process resulting in a consolidated set of corporate metrics
enabling online data consistency and analysis across the organization
·
Managed the design, implementation
and ongoing implementation of three strategic level cross functional business
teams responsible for the company’s process management focus
·
Working with global subsidiaries,
implemented and facilitated continual improvement of quality improvement process
(including six sigma) in three south American countries
·
Trained black belts and green belts
with Oriel, Inc. material.
Owens-Illinois, Inc. 1995
- 1999
As Quality Engineering
Manager served as the master black belt and ISO management representative.
Responsible for quality systems leadership, training, and support to 32
manufacturing facilities.
·
Developed and delivered Six Sigma
training programs, facilitated teams and performed large scale projects
·
Lead the development and
implementation of corporate quality systems based on ISO and Performance
Excellence (Malcolm Baldrige National Quality Award) models.
·
Led senior management team in
development of its initial vision, mission, values and system of metrics for
developing and measuring its progress
·
Improved and standardized FDA (GMP
and food hygiene) compliance programs across the company and integrated with ISO
quality system.
·
Resolved chronic and new customer
manufacturing issues through teamwork (with customers and internally) using six
sigma process that reduced scrap and customer complaints
Southern Pacific Lines
1993 – 1995
As
the General Manager of Supplier Development, responsible for developing and
implementing the supplier development process, material deficiency reporting,
warranty recovery, vehicle fleet management, traffic and equipment leasing
administration.
·
Developed and implemented supplier
certification and evaluation programs
·
Implemented and participated on
commodity team developing commodity and individual supplier strategies
·
Worked with supply chain to resolve
and prevent supply issues (quality, cost and service)
·
Developed sourcing strategies from
quality and cycle time perspective
·
Worked with suppliers to leverage
implementation of corporate TQM program
·
Using a team based, structured
problem solving process:
o
Increased materials claimed under
warranty by over 300%
o
Cash savings to company in 1994 of
greter than $400,000
o
Reduced equipment rental
expenditures b approximately 20%
o
Company vehicle fleet reduced by
over 16%
Florida Power & Light Company 1984 – 1993
As
Supervisor, Performance Assessment managed the following areas: supplier
quality, quality assessment, quality engineering, and regulatory affairs.
·
Co-lead team that developed process
resulting in reduction supply base by 50%
·
Reduced number of assessments
required to meet regulatory commitments by more than 50%
·
Implemented software quality
assurance program
·
Reduced number of corporate
procedures by more than 50%
·
Developed the division's
environmental assessment program
As
a Senior Quality Specialist developed and facilitated implementation of
corporate quality improvement process.
·
Participated in development of
corporate supplier quality improvement program
·
Developed and implemented the
company's quality planning system (Policy Deployment)
·
Facilitated development of short,
mid, and long term plans that were audited during the Deming Prize audit
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Served as internal consultant for
implementing TQM program (teams, daily management and quality planning)
·
Trained team facilitators on TQM
program
Other
positions, Management Analyst, Quality Assurance Engineer, and Supervisor, QA
Systems & Audits
Military
Experience
United States Navy -
Submarine officer
Education
/ Professional
·
BS Mechanical Engineering, University of
South Carolina
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Postgraduate courses in Industrial
Engineering and Business, University of Miami (FL)
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Certificate in Engineering
Management (Krannert School of Business, Purdue University)
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Six Sigma Black Belt training
(General Electric Company)
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Certified Master Black Belt
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Certified Quality Manager (CQ
Mgr.), American Society for Quality
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Member, Board of Examiners, Malcolm
Baldrige National Quality Award (2000 - 2002)
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Member Board of Overseers, Panel of
Judges and Board of Examiners, Kentucky Quality Award (2001 - current)
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Registered ISO Provisional Assessor
(Registrar Accreditation Board)
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Senior Member, American Society for
Quality
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