• Executive 
• Champion
• Green Belt
• Black Belt

• Fusion Method
• Fusion Outline

  Black Belt Training Outline

Consulting Team Member
Kathleen Penley

Kathleen’s experience includes leadership development, leading and facilitating process innovation teams, developing strategic plans, conducting benchmarking studies, counseling in organizational development issues, as well as delivering a full complement of training workshops to clients domestically and internationally. She has managed clients in several industries including utilities, manufacturing, financial services, telecommunications, healthcare and governmental agencies. Her accomplishments include:

• Conducting Baldrige-type assessments for companies such as the United States Postal Service

• best practices for telecommunications companies

• Identifyings to establish billing strategy and to redesign billing statements
• Assisting hospitals improve processes resulting in reductions of registration and patient care cycle times
• Leading the implementation of Process Management in the United States Postal Service Purchasing & Materials organization and reducing processing cycle times at an air facility by 25%
• Bringing culturally diverse and potentially hostile groups together to jointly resolve problems and issues.
• Personally coaching executives at a nuclear power company in England on the implementation of quality improvement and redesign of two core processes resulting in a 20 million dollar savings
• Leading re-organization efforts