Baldrige Award

Consulting Team Member
Ken Biddle

Ken is a Senior Consultant with PROMAX Consulting Services, Inc. He has more than 25 years experience working in a variety of operations requiring extensive communication skills, his primary emphasis is on successfully implementing quality initiatives.

He was an Examiner for the State of New Jersey Quality Award Program, which is based on Malcolm Baldrige National Quality Award Criteria.

Ken was Senior Examiner for the President's Quality Award Program. He has led efforts that tailored Malcolm Baldrige National Quality Award to meet the needs of government for the President's Quality Award and assisted in the training of the program's lead examiners.

Knowledge/training:

• Application of all Quality improvement methods and tools including:

• Policy Management

• Process Management

• Problem Solving

• Training design and development

• Strategic Planning

• Statistical Process Control

• Baldrige Training

• Baldrige-based Assessments

• National & State Award Baldrige Examinations

• Training, Facilitation and Project Management