Business
Experience
American Quality Associates,
Inc./PROMAX Consulting Services 1996-2000
Developed and implemented a
successful business and marketing plan to introduce ISO/QS 9000/TQM to a
spectrum of national and international large and small corporations and
government agencies.
- Developed a series of ISO/QS 9000/TQM
implementation and internal and external auditing courses which were
successfully well received in the marketplace
- Trained and initially led internal auditors
in planning, preparing, conducting, analyzing, reporting and follow up of
internal quality management system audits
- Facilitated various levels of management in
support of and actual completion of successful first time ISO/QS 9000
registration for more than thirty five companies
- Created effective and innovative
documentation, data control and configuration management systems which
facilitated documentation process changes
Marshall – Qualtec Inc.
1990-1996
Perform marketing and
consulting, specializing in customer satisfaction and management models,
performance improvement, measurement and quality system implementation
strategies.
Planned, implemented and successfully managed a multi
million dollar business unit for the successful implementation of ISO /QS
9000/ISO 14000 Quality Systems
Developed and executed an ISO/QS 9000/ISO 14000 marketing
plan for Marshall-Qualtec, Inc.
Achieved Master Instructor certification for all
Marshall-Qualtec, Inc. management and quality related courses
Modular Computer Systems
1977-1990
As Director of Quality,
responsibility included developing a strategic plan for and implementing a
Quality Management System in support of their NASA space shuttle ground support
super mini computer hardware and operating systems.
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Developed a customer satisfaction model which implemented
strategies to improve customer satisfaction resulting in multi million dollar
customer sales
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Implemented a comprehensive, external customer
satisfaction measurement system linked to daily internal measures of customer
satisfaction.
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Organized high profile problem resolution teams that
corrected problems affecting all customers
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Trained 1600 personnel who participated on quality teams,
resulting in the implementation of problem solutions
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Directed product safety certification nationally and
internationally
Harris Computer Systems
Division 1975-1977
Directed component approval procedures to ensure quality
of purchased parts to customer specifications.
Managed generation and approval of component test procedures for such
projects as the F-15 simulator test stands and submarine communication
equipment.
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Developed, staffed and managed a sophisticated component test and
failure analysis lab for complex computer components and peripherals
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Developed and implemented innovative documentation configuration
and control system to ensure proper documentation available to all sites
worldwide
RCA Computer Systems
Division 1975-1977
Managed a highly sophisticated component evaluation and
failure analysis lab. Developed and
chaired innovative design review process for multi-site main fame computer
design function.
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Interfaced with Rome Air Development Center to provide field
failure data for sophisticated semi-conductor failure rate validation
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Assisted Pratt-Whitney jet engine engineering with structure
failure analysis test results using Scanning Electron Microscope
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Thirty five years of diversified leadership
experience in large and medium sized technical organizations have given Lew a
broad background with a complete and working knowledge in the areas of: ISO/QS
9000 Quality Management System planning, implementation and maintenance;
Executive management leadership of diversified technical and service
organizations; marketing and consulting skills specializing in customer
satisfaction, measurable performance improvement and development of executive
management strategies; management of components engineering utilizing military
specification, purchasing interface, design reviews, specification controls and
engineering changes for high technology design and manufacturing organizations.