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Selected
Accomplishments
PROMAX Consulting Services, Inc. (1999 -- present) --
Six Sigma Black Belt - Instructor
Developed low cost,
software-based learning tools for the "Design of Error-Free Processes for
Service Delivery", These products are based on FMEA, and process EMEA.
Provided web design and support
for interactive learning using instructional design tools such as Designer's
Edge.
Marshall Qualtec, Inc. (1995 - 1998) -
As Vice President and project
manager, successfully implemented a quality management system in the Facilities
Dept of the US Postal Service. Savings in costly rework accrued through initial
standardization of the new post office building planning & construction process
and enhanced management review techniques. This effort was expanded to include
the asset development and retail leasing processes.
Assisted the Financial
Services/Business Development organization in the US Postal Service in launching
3 new products using Quality Planning principles avoiding costly rework and
waste.
Qualtec Quality Services, Inc (1991 - 1995) -
As Project Manager, developed and
implemented improvement projects at a major nuclear generation firm in the UK.
The most significant project was the implementation of standardized process (at
the Core and second level), customer-driven outcome metrics, and a
prioritization scheme across 12 sites. The methodology resulted in an estimated
two million pounds ($3M US) savings in maintenance costs and customer contract
penalties.
Facilitated understanding and
application of SPC in a major US telecommunications cross-functional team
resulting in 20% improvement in repair and restoration time covering a 14
states. The "Designed Services Repair Team" was successful by determining
assignable causes of defects in a process end-to-end and indicating functional
contributions.
Florida Power & Light Co. (1971 - 1991) -
As quality manager and
application expert, developed an effective cable and splice replacement process
to reduce repair cost, rework, and failure rates. Led a cross-functional team
utilizing Weibull Analysis and Reliability Growth Models to optimize the process
and resulted in reduced operating costs and increased system availability.
As senior management analyst and
lead quality advisor for Eastern Division, was responsible for the training and
development of all QI Teams Leaders and1600+ employees in the implementation of
the company-wide approach to quality improvement (TQC, Kaizen called QIP at FLP).
This foundation was critical to the successful challenge for the Deming Prize in
1989.
Developed cost saving and other
improvements as internal management consultant in the following areas - manpower
control & budgeting, facilities planning & construction, optimization of the
electrical distribution system.
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